Refund policy
Returns & 60-Day Risk-Free Trial
We offer a 60-day risk-free trial, which means you have 60 days from the date you receive your Quitehome to request a return.
Eligibility for Returns
To be eligible for a return:
• The item must be unused or gently tested
• It must be in original condition and packaging
• Proof of purchase is required
For hygiene and safety reasons, returns may be refused if the device shows clear signs of excessive use or damage not related to a fault.
How to Start a Return
To request a return, please contact us at:
Once your return is approved, we’ll provide instructions on how and where to send your item.
Returns sent without prior approval will not be accepted.
Return address:
Will be provided (Via Email)
Damaged or Faulty Items
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue quickly.
Non-Returnable Items
We do not accept returns for:
• Gift cards
• Items damaged due to misuse or accidental damage
If you’re unsure whether your item qualifies, please contact us before sending it back.
Exchanges
The fastest way to receive a replacement is to return your original item.
Once approved, you can place a new order separately.
European Union – 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Returned items must be:
• Unused or gently tested
• In original packaging
• Accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved:
• Refunds are issued to the original payment method
• Please allow up to 10 business days for processing
Banks or card providers may take additional time to post the refund.
If more than 15 business days have passed since approval, contact us at: